FAQs
Find answers to common questions about Hayak Car Rental’s services in Dubai. Explore information on booking requirements, rental policies, insurance, payment options, and more to make your car rental experience smooth and hassle-free. Our FAQs cover everything you need to know about renting luxury and economy cars, airport transfers, vehicle delivery, and additional services to ensure you have a seamless journey.
What is Salik?
Salik is an electronic toll system in the UAE, it uses RFID technology and is built to automatically deduct a fee when a vehicle crosses a toll gate. Toll gate crossing (Salik) is charged at [actual price + 25% administration fee] + VAT.
How does the deposit refund process work?
Debit card deposit is processed after 30 calendar days from date of vehicle return, there is a 2% service fee + VAT charged by the bank.
What is Darb toll gate system?
Darb is an integrated toll system in the Abu Dhabi, it is built to automatically deduct a fee when a vehicle crosses a darb toll gate. Darb Toll gate crossing is charged at [actual price + 25% administration fee] + VAT.
Can I rent a car without a credit card?
Yes, other payment options may be available, but a deposit might be required. Please check our payment methods section for details.
Do you provide car rental with a driver?
Yes, we offer cars with professional drivers for your convenience and comfort.
What’s the minimum age to rent a car in Dubai?
The minimum age to rent a car is 21 years, though for luxury vehicles, it may be 25.
Can I book a car rental in advance?
Yes, we recommend booking in advance to ensure availability, especially for popular models.
Are there any hidden fees?
All charges are transparently listed in the rental agreement. Additional fees apply for extra services like GPS or child seats.
Is insurance included in the rental?
Basic insurance is included in the rental price. Additional coverage is available for an extra fee.
Can I modify or cancel my booking?
Yes, you can modify or cancel bookings within our policy guidelines. Please refer to our terms and conditions for details.
What should I do in case of an accident?
Contact us immediately and file a police report. Insurance coverage applies only with a valid report.
Do you provide long-term car rentals?
Yes, we offer daily, weekly, monthly, and long-term rental options to fit your needs.
What types of cars are available?
Our fleet includes luxury, economy, family, and sports cars to suit different preferences and budgets.
Are fuel charges included in the rental price?
No, fuel is not included. The car must be returned with the same fuel level it had at pickup.
Do you offer discounts for long-term rentals?
Yes, discounted rates are available for extended rentals. Please contact us for more details.
Can I add an additional driver?
Yes, additional drivers can be added for a fee and must meet age and license requirements.
What happens if I return the car late?
Late returns may incur additional charges. Please inform us if you anticipate a delay.
Do you offer child seats?
Yes, child seats are available upon request for an additional fee.
What happens if I return the car late?
Late returns may incur additional charges. Please inform us if you anticipate a delay.
How do I extend my rental period?
Contact our support team before your rental ends to extend the period, subject to availability.
Is 24/7 customer support available?
Yes, our team is available 24/7 to assist with any inquiries or support needs.